PRODUCT SATISFACTION GUARANTEE
We stand behind the quality of our products and your satisfaction is our top priority. Return your product within 7 days of purchase and we will exchange it for another product to best fit your needs. Please note that we do not offer refunds. All brushes, and styling tools are final sale.
 
TIMELY ARRIVAL 
We ask that guests arrive 5 mins early to the appointment. 
Please give yourself extra time so you can arrive stress free and be ready to enjoy your visit. Parking can be found on the street. Due to a full schedule, it may not be possible to complete your full service if you arrive late. Arriving more than 15 minutes late could result in a reduction of services or re-booking your appointment for a different time. If your artist is running behind more than 15 mins every effort will be made to correct the experience.


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Late cancellations, less than 48 hours in advance, will result in 25% service charge. No shows will not be able to book a future appointment. We're here to accommodate you, with the more notice you can give us, the better we can assist you. Enforcing this policy ensures we can offer reservation slots to our waitlisted guests & maintain our schedules to serve everyone effectively.Thank you for your understanding & support of our policy.
 
In the case of an emergent cancellation on the salons behalf , every effort to accommodate the experience will be made. Please contact us for more questions.
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COLOR ADJUSTMENTS POLICY 
We want you to love your experience. We believe in an open, honest conversation between our guests and our team. We do not offer refunds on services, but guarantee all of our services when you purchase the recommended product regimens to maintain your look at home. If you are unsatisfied for any reason, please let leadership know within 5 days of your service so we have the opportunity to make adjustments where necessary. Color adjustment services must be completed within 10 days of original service or extra fee will apply. Please contact for more questions.
 
 
SALON DISCRETION
As an inclusive space our priority will continue to be safety and security. All appointments are subject to cancellation at the salons discretion if a situation is to arise. In the event of an illness related reason Alpine Hair Haus reserves the right to reschedule any appointments necessary but will make our best effort to accommodate.